Customer service post
Responsibilities:
1. Have experience in handling third-party orders and 400 phone calls;
2. Properly handle service failure and customer complaint handling, and control the tracking and analysis of customer satisfaction;
3. Input management of customer related information and establish customer files;
4. Complete other transactional work assigned by the superior.
Qualifications:
1. Experience in customer reception and service is preferred;
2. Mandarin standard, articulate, sweet voice, excellent language expression and communication skills;
3. Strong adaptability and coordination, able to deal with emergency problems independently;
4. Have a good sense of service, patience and responsibility, and work actively.
Operation post
Responsibilities:
1. Lead the operation team to carry out content operation, product operation, user operation, etc.
2. Be responsible for the integrated operation and promotion strategy of online and offline resources, guide and plan the Internet project marketing plan, organize and carry out, and ensure to achieve the market goal of the product;
3. Create new users through marketing, BD, various platform operation and other promotion means, improve the product value and user stickiness of the company, improve customer activity, and enhance the brand influence of the company;
4. Organize the analysis and test of user data, study the operation data and user feedback, tap the user demand, adjust the operation strategy, optimize and improve the experience of products and services;
5. Carry out market research and analysis, study the development of peers and industry, regularly carry out market forecast and information analysis, and provide a good basis for the company's decision-making;
6. Be responsible for coordinating the marketing of all activities, the creativity, planning of promotion activities, and the writing and implementation of activity plans;
7. Be responsible for the daily management of the Department, formulate corresponding policies, systems, work process standardization and staff management, guidance, training and evaluation.
Qualifications:
1. Bachelor degree or above, 5 years of experience in e-commerce platform / o2o / Internet product operation and management, with e-commerce or o2o industry operation experience preferred;
2. Be familiar with network culture and characteristics, Internet marketing resources, cooperation channels and operation experience, and have excellent operation planning ability;
3. Rich promotion operation experience, experience and resources include but not limited to Internet promotion means (video, wechat, Weibo, QQ group, forum industry site, etc.);
4. Be good at community operation and data analysis, and propose adjustment strategies and feasible plans based on data analysis, with strong Internet planning ability and writing ability;
5. Excellent communication, coordination and organization ability, leadership, execution and resource integration ability, strong team management ability;
6. Integrity, passion and dream, positive working attitude, able to bear greater pressure, excellent professional quality, strong sense of responsibility.
Working hours: 8:00 - 12:00 / 13:30 - 17:30 from Monday to Friday
Mail box: hr@3nh.com
